Returns Policy
Would you like to exchange or return your purchase? We like to help you! Exchanges or returns can be made up to 14 days after the delivery date.
Return address:
Ebro 49, Doetinchem
7007MD
- Are returns free?
Returns are at your own expense, depending on the courier and the country you are returning your package from.
- What are the return conditions?
Our returns policy guarantees that you can return your order within 14 days of receipt without any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with tags still attached.
Shipping costs for orders outside the Netherlands are not refundable.
- How long does it take to exchange a product?
If you indicate that you would like to exchange a product when you register your return, we will work on this immediately.
This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask the customer service team about the options.
We will give you an update when we expect to be able to deliver the product.
If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order.
This is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.
- What should I do if a product is defective or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipping or production.
We are of course happy to resolve this with you. Send a message to Info@Renaissance.nl with a photo of the complaint.
Our customer service will work with you as soon as possible to find a solution.
- What should I do if I want to return my order outside the return period?
Please remember to deliver your return within the 14 day period before the returns period expires.
In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher.
Ask our customer service for the options.
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return to our warehouse, we will reinforce it within 10 working days.
On the track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the
10 working days start.
After the refund has been made, you will receive a message about it. Please note that it may take up to 3 days for the refund to appear in your bank
