Frequently asked questions (FAQ) for our webshop
Welcome to our webshop!
Here you will find answers to frequently asked questions to help you shop on our site.
1. How can I place an order? To place an order, select the desired products and add them to your shopping cart.
Then go to the checkout, where you enter your shipping and payment details.
Once your order has been placed, you will receive a confirmation email.
2. What are the shipping costs and delivery times?
Shipping costs and delivery times vary depending on your location and the shipping method you choose.
You can find shipping costs and estimated delivery time during checkout before completing your order.
3. Can I track my order?
Yes, once your order has been shipped you will receive a tracking number so you can track the progress of your package.
4. What is your returns policy?
We strive for complete customer satisfaction.
If for any reason you are not satisfied with your purchase, you can submit a return request within [number of days] of receiving your order.
Please ensure that the products are returned in their original condition and packaging.
5. Do you accept different payment methods?
Yes, we accept various payment methods, including iDEAL, credit card, PayPal and bank transfer.
All payments are processed securely via a secure payment platform.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries.
During checkout you can check if your country is eligible for shipping.
7. What should I do if I have received a damaged or incorrect product?
Please contact us as soon as possible via Info@renaissance.nl.
We will do our best to resolve the problem quickly and to your satisfaction by sending a replacement or arranging a refund.
8. How can I contact customer service?
You can contact us by email at Info@renaissance.nl. Our customer service team is ready to answer your questions and resolve any issues you may have.
Hopefully we have been able to answer your questions with this.
If you have any further questions, please do not hesitate to contact us.
Thanks for shopping with us!
